Blue Broadband — Terms of Service

1. Introduction

These Terms of Service ("Agreement") constitute a legally binding contract between you ("Customer," "you," or "your") and Blue Broadband ("Blue Broadband," "we," "our," or "us"), governing your access to and use of all internet, wireless broadband, fibre optic, IPTV, and related services (collectively, the "Services") provided by Blue Broadband in Trinidad and Tobago.

By activating an account, making a payment, or using any of our Services, you confirm that you are at least 18 years of age, are legally capable of entering into this Agreement, and accept all terms and conditions set out herein.

2. Services provided

Blue Broadband provides the following services, subject to technical availability and geographic coverage in your area:

• Fibre optic broadband internet (residential)
• Wireless broadband internet via outdoor antenna
• IPTV / OTT streaming services

All services are subject to availability in the Cleaver Heights area of Trinidad and Tobago. We reserve the right to modify, expand, reduce, suspend, or discontinue any part of our Services at any time, with or without prior notice.

3. Account registration

To access our Services, you must register an account and provide accurate, current, and complete information including your full legal name, address, and contact details. You agree to update this information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Pricing and payment

All service fees are quoted in Trinidad and Tobago Dollars (TTD) unless otherwise stated. Payment is due on or before the due date specified on your invoice. Blue Broadband accepts payment via:

• Online card payment via Stripe
• Direct bank transfer to Republic Bank (account name: Blue Broadband, account number: 520041236001)

For bank transfers, payment is not considered received until the Customer provides proof of payment via WhatsApp. Failure to provide proof of payment may result in delayed reconnection or continued service suspension.

5. Service suspension and reconnection

Blue Broadband reserves the right to suspend your service without prior notice in the following circumstances:

• Non-payment or late payment of any outstanding invoice
• Violation of any provision of these Terms
• Suspected fraudulent, abusive, or illegal activity on your account
• Detected or suspected unauthorised resale or redistribution of the Services
• Abnormal or excessive bandwidth consumption indicative of network abuse or resale activity
• At our discretion for any reason we deem necessary to protect the integrity of our network or business

Service will be restored upon full payment of all outstanding balances and confirmation of payment. Reconnection is not automatic and is subject to Blue Broadband's processing time.

6. Acceptable use

You agree to use the Services solely for lawful, personal, and residential purposes. The following activities are strictly prohibited:

• Engaging in or facilitating illegal activities of any kind
• Distributing harmful, abusive, threatening, defamatory, or obscene content
• Interfering with or disrupting Blue Broadband's network or infrastructure
• Attempting to gain unauthorised access to any system, network, or account
• Transmitting viruses, malware, ransomware, or other harmful software
• Generating excessive bandwidth usage that negatively impacts other customers on the network
• Using the Services for any commercial purpose not expressly authorised in writing by Blue Broadband

Violation of this section may result in immediate service suspension or termination without refund and without prior notice.

7. Unauthorised resale and network abuse

Blue Broadband's services are provided exclusively for use by the registered account holder at the registered service address. The resale, redistribution, subletting, or sharing of the Services for commercial gain or for the benefit of third parties outside the registered premises is strictly prohibited without prior written authorisation from Blue Broadband.

Unauthorised resale or redistribution includes but is not limited to:

• Providing internet access to neighbouring properties in exchange for payment, goods, or any other compensation
• Operating a wireless hotspot or access point that extends Blue Broadband's service beyond the registered premises for commercial purposes
• Reselling IPTV or OTT streaming credentials or accounts to third parties
• Any arrangement whereby a third party receives access to Blue Broadband's services through your account without our written consent

Consequences of unauthorised resale: Upon detection or reasonable suspicion of unauthorised resale or network abuse, Blue Broadband reserves the right to:

• Immediately and permanently terminate the Customer's service without prior notice
• Deny any refund for the current or any prior billing period
• Pursue any legal remedies available under the laws of Trinidad and Tobago

Authorised resale: Customers who wish to legitimately redistribute Blue Broadband's services must obtain prior written authorisation. Contact us on WhatsApp or by email to enquire.

8. Termination

Termination by the Customer: You may terminate your service at any time by providing written notice via email or WhatsApp. Termination takes effect at the end of the current billing period. No refunds will be issued for any unused portion of a prepaid billing period.

Termination by Blue Broadband: Blue Broadband reserves the right to terminate your service immediately and without prior notice if:

• You breach any provision of these Terms
• You engage in unauthorised resale or redistribution of the Services
• You engage in illegal activity, abuse, harassment, or threats directed at Blue Broadband or its personnel
• Payment remains outstanding for 30 or more days
• You provide false or misleading information during registration
• Blue Broadband ceases to offer services in your area
• Continued provision of service is no longer technically or commercially feasible

Effect of termination: Upon termination, your right to use the Services ceases immediately. All outstanding fees remain payable in full regardless of the reason for termination.

9. Refund policy

All payments made to Blue Broadband are generally non-refundable. Refunds will only be considered where:

• A duplicate or erroneous payment was made and verified by Blue Broadband
• Blue Broadband terminates your service without cause prior to the end of a prepaid billing period, in which case a pro-rated refund may be issued at Blue Broadband's sole discretion

No refunds will be issued for: service interruptions outside Blue Broadband's control; customer-initiated termination mid-cycle; suspension or termination due to non-payment, Terms violation, or unauthorised resale; or dissatisfaction where the Customer's own equipment is the cause.

10. Service availability and interruptions

Blue Broadband will make reasonable commercial efforts to provide continuous service. However, we do not warrant uninterrupted availability. Scheduled maintenance, emergency repairs, equipment failures, or third-party infrastructure issues may cause temporary outages. Blue Broadband shall not be liable for any loss or inconvenience caused by service interruptions.

11. Equipment

Any equipment installed by Blue Broadband at your premises (including ONUs, antennas, cabling, and accessories) remains the property of Blue Broadband unless explicitly sold to you in writing. You must not tamper with, modify, relocate, or attempt to repair any Blue Broadband equipment. Damage caused by misuse, negligence, or unauthorised interference will be charged at full replacement cost.

12. Limitation of liability

To the fullest extent permitted by the laws of Trinidad and Tobago, Blue Broadband shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the Services. Blue Broadband's total aggregate liability shall not exceed the total amount paid by you in the three (3) months immediately preceding the event giving rise to the claim.

13. OTT streaming services

Blue Broadband offers an OTT (Over-the-Top) streaming add-on as an internet-delivered service resold from independent third-party streaming providers. The following terms apply specifically to this add-on:

• Blue Broadband acts solely as a reseller of access credentials or connectivity to third-party OTT platforms. Blue Broadband does not own, produce, host, or control any streaming content delivered through these platforms
• The availability, legality, and nature of content accessible through any third-party OTT platform is entirely the responsibility of that platform and its operators. Blue Broadband makes no representations or warranties regarding the content available
• The Customer is solely responsible for ensuring that their use of any OTT streaming service complies with all applicable laws, regulations, and licensing requirements in Trinidad and Tobago and any other jurisdiction in which they access the service
• Blue Broadband's obligation in relation to the OTT add-on is limited to providing access credentials or connectivity. Blue Broadband is not liable for content unavailability, service changes, or discontinuation by any third-party provider
• Blue Broadband reserves the right to discontinue, modify, or substitute the OTT streaming add-on at any time without prior notice and without liability to the Customer
• The OTT streaming add-on requires an active Blue Broadband internet subscription. Cancellation or suspension of your internet service will result in loss of access to the OTT add-on

14. Force majeure

Blue Broadband shall not be held liable for any failure or delay resulting from circumstances beyond our reasonable control, including but not limited to: acts of God, flooding, hurricanes, severe weather, lightning, fire, power outages, acts of government, civil unrest, pandemic, or failure of third-party infrastructure providers.

15. Privacy

Your use of our Services is subject to our Privacy Policy. By using our Services, you consent to the data practices described therein. We will not sell your personal information to third parties.

16. Amendments

Blue Broadband reserves the right to amend these Terms at any time. Where changes are material, we will make reasonable efforts to notify active customers via email or WhatsApp. Your continued use of the Services after updated Terms are posted constitutes your acceptance.

17. Governing law and dispute resolution

These Terms shall be governed by the laws of the Republic of Trinidad and Tobago. Any dispute shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Trinidad and Tobago.

18. Entire agreement

These Terms, together with any service agreement, invoice, or other documentation provided by Blue Broadband, constitute the entire agreement between you and Blue Broadband and supersede all prior agreements.

19. Contact information

For questions, disputes, or notices under these Terms: