WhatsApp — Fastest Response
For technical issues, bank transfer payment screenshots, instant reconnections, and general queries.
Phone Support
Prefer to speak directly with an agent? Call us during support hours. After hours, please send a WhatsApp message.
General Enquiries
For general questions, non-urgent support inquiries, or new service applications.
Billing & Invoices
For invoice queries, receipt confirmations, account balances, or payment assistance.
Operating & Support Hours
* On Sundays and public holidays, leave us a WhatsApp message and our team will respond as soon as possible.
What to expect when contacting support
WhatsApp messages are typically answered within minutes during support hours. Email inquiries are addressed within 1 business day. For immediate assistance, always message us on WhatsApp.