Blue Broadband — Privacy Policy

1. Who we are

Blue Broadband is a residential and business internet service provider operating in Cleaver Heights, Trinidad and Tobago. We provide fibre optic broadband, wireless broadband, and IPTV/OTT streaming services. Blue Broadband is the data controller responsible for your personal information collected through our website, billing systems, and communications channels.

2. Information we collect

Information you provide directly:

• Full name and residential address when signing up for service
• Email address and phone number for account communication
• Payment details submitted via our Quick Pay page (processed by Stripe — we do not store card details)
• Bank transfer details and payment screenshots sent to us via WhatsApp
• Messages, queries, and communications sent to us via WhatsApp or email

Information collected through our billing system:

• Service plan details, invoice history, and payment records stored in our UCRM billing platform
• Account status (active, suspended, terminated)
• Service address and installation details

Information collected through our website:

• General browsing data and cookies
• Device type, browser, and approximate location data via standard web analytics

3. How we use your information

• Service delivery — to provision, manage, and maintain your internet or IPTV service
• Billing and payments — to generate invoices, process payments, and manage outstanding balances
• Customer support — to respond to queries, troubleshoot issues, and communicate service updates
• Account management — to manage your account in our UCRM billing system
• Legal compliance — to comply with applicable laws and regulations in Trinidad and Tobago
• Service improvement — to analyse usage patterns and improve our network and service quality

We will not use your personal information for any purpose not listed above without your explicit consent.

4. Payment data and third-party processors

Payments through our Quick Pay page are processed by Stripe. Blue Broadband does not store, access, or retain your full card details. Stripe's privacy practices are governed by their own privacy policy at stripe.com.

Bank transfer payment screenshots sent via WhatsApp are used solely to verify and process your payment and are not shared with third parties.

5. WhatsApp communications

Blue Broadband uses WhatsApp Business as a primary channel for customer support, billing queries, payment confirmations, and service notifications. When you communicate with us via WhatsApp, your messages, phone number, and any files or images you share are accessible to Blue Broadband for the purpose of providing support and processing your requests. WhatsApp communications are subject to Meta's own privacy policy. Blue Broadband does not share your WhatsApp communications with third parties except where required by law.

6. Data sharing and disclosure

Blue Broadband does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — Stripe (payment processing), Ubiquiti UCRM (billing management), and our hosting provider. These are bound by their own privacy policies
• Legal requirements — where required by law, court order, or government authority in Trinidad and Tobago
• Protection of rights — where reasonably necessary to protect the rights, property, or safety of Blue Broadband or our customers

7. Data retention

• Active account data is retained for the duration of your service
• Billing records and payment history are retained for a minimum of 3 years following account closure
• Support communications are retained at our discretion

You may request deletion of your personal data by contacting us in writing, subject to any legal obligations that require us to retain certain records.

8. Data security

Blue Broadband takes reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

9. Cookies and website tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.

10. Children's privacy

Blue Broadband's services are intended for persons aged 18 years and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete such information from our records.

11. Your data rights

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete information
• Right to erasure — request deletion of your personal data, subject to legal retention obligations
• Right to object — object to certain uses of your personal data
• Right to withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us in writing. We will respond within a reasonable timeframe.

12. Third-party links

Our website may contain links to third-party websites or services, including our Client Zone portal hosted on external servers. Blue Broadband is not responsible for the privacy practices or content of those third-party sites.

13. Changes to this policy

Blue Broadband reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date and notify active customers via WhatsApp or email. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

14. Governing law

This Privacy Policy is governed by the laws of the Republic of Trinidad and Tobago. Any disputes shall be subject to the exclusive jurisdiction of the courts of Trinidad and Tobago.

15. Contact us

For questions, concerns, or requests regarding this Privacy Policy: